/* Firstnet Direct — live chat widget (assets/js/livechat.js). Navy #0B1F3A · Gold #FFC72C */
.fnlc{position:fixed;right:20px;bottom:20px;z-index:9990;font-family:'Inter','Segoe UI',system-ui,-apple-system,Arial,sans-serif;font-size:14.5px;line-height:1.45;color:#0F1C2E}
.fnlc *{box-sizing:border-box}
.fnlc[hidden]{display:none}

/* Launcher */
.fnlc-launch{display:inline-flex;align-items:center;gap:10px;background:#0B1F3A;color:#fff;border:0;border-radius:999px;padding:12px 18px 12px 14px;font:inherit;font-weight:700;font-size:.95rem;cursor:pointer;box-shadow:0 10px 30px rgba(11,31,58,.35);transition:transform .15s,box-shadow .15s;position:relative}
.fnlc-launch:hover{transform:translateY(-2px);box-shadow:0 14px 34px rgba(11,31,58,.4)}
.fnlc-launch svg{color:#FFC72C}
.fnlc-dot{width:10px;height:10px;border-radius:50%;background:#94A3B8;box-shadow:0 0 0 3px rgba(148,163,184,.25);flex-shrink:0}
.fnlc.is-online .fnlc-dot{background:#22C55E;box-shadow:0 0 0 3px rgba(34,197,94,.3);animation:fnlcPulse 2.2s infinite}
@keyframes fnlcPulse{0%,100%{box-shadow:0 0 0 3px rgba(34,197,94,.3)}50%{box-shadow:0 0 0 7px rgba(34,197,94,.08)}}
.fnlc-badge{position:absolute;top:-6px;right:-4px;min-width:22px;height:22px;border-radius:999px;background:#E11D48;color:#fff;font-size:.72rem;font-weight:800;display:flex;align-items:center;justify-content:center;padding:0 6px;border:2px solid #fff}
.fnlc-badge[hidden]{display:none}

/* Panel */
.fnlc-panel{width:370px;max-width:calc(100vw - 32px);height:min(600px,calc(100vh - 48px));background:#fff;border-radius:18px;box-shadow:0 24px 60px rgba(11,31,58,.32),0 0 0 1px rgba(11,31,58,.06);display:flex;flex-direction:column;overflow:hidden;animation:fnlcIn .2s ease}
.fnlc-panel[hidden]{display:none}
@keyframes fnlcIn{from{opacity:0;transform:translateY(10px) scale(.98)}to{opacity:1;transform:none}}
@media (prefers-reduced-motion:reduce){.fnlc-panel,.fnlc.is-online .fnlc-dot{animation:none}}
.fnlc-head{display:flex;align-items:center;gap:12px;padding:14px 14px 14px 16px;background:linear-gradient(135deg,#0B1F3A 0%,#123B70 100%);color:#fff}
.fnlc-head img{flex-shrink:0}
.fnlc-head-text{flex:1;min-width:0;display:flex;flex-direction:column;line-height:1.2}
.fnlc-head-text strong{font-size:1rem}
.fnlc-status{font-size:.78rem;color:rgba(255,255,255,.72);margin-top:2px}
.fnlc.is-online .fnlc-status::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:#22C55E;margin-right:6px;vertical-align:1px}
.fnlc-ib{background:rgba(255,255,255,.1);border:0;color:#fff;width:32px;height:32px;border-radius:9px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;transition:background .12s}
.fnlc-ib:hover{background:rgba(255,255,255,.2)}

/* Staff prompt bar */
.fnlc-prompt{background:#FFFBE6;border-bottom:1px solid #FDE68A;padding:12px 16px;display:flex;flex-direction:column;gap:10px}
.fnlc-prompt[hidden]{display:none}
.fnlc-prompt-text{font-size:.9rem;color:#0B1F3A;font-weight:600}
.fnlc-prompt-btns{display:flex;gap:8px}

/* Messages */
.fnlc-log{list-style:none;margin:0;padding:16px 16px 8px;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;background:linear-gradient(180deg,#F7F9FC,#fff 60px);scrollbar-width:thin}
.fnlc-m{display:flex;flex-direction:column;max-width:85%}
.fnlc-m-visitor{align-self:flex-end;align-items:flex-end}
.fnlc-m-staff{align-self:flex-start}
.fnlc-m-system{align-self:center;max-width:95%;text-align:center}
.fnlc-who{font-size:.72rem;font-weight:700;color:#667085;margin:0 6px 3px}
.fnlc-bubble{padding:10px 13px;border-radius:14px;font-size:.92rem;line-height:1.5;word-wrap:break-word;overflow-wrap:anywhere}
.fnlc-m-visitor .fnlc-bubble{background:#FFC72C;color:#0B1F3A;border-bottom-right-radius:4px}
.fnlc-m-staff .fnlc-bubble{background:#F1F4F9;color:#0F1C2E;border-bottom-left-radius:4px}
.fnlc-m-system .fnlc-bubble{background:transparent;color:#667085;font-size:.8rem;font-style:italic;padding:4px 8px}
.fnlc-m-err .fnlc-bubble{color:#9f1239;font-style:normal}
.fnlc-bubble a{color:#123B70;font-weight:600;text-decoration:underline}
.fnlc-m time{font-size:.68rem;color:#94A3B8;margin:3px 6px 0}
.fnlc-m-system time{display:none}

/* Details + ended */
.fnlc-details{padding:10px 16px;border-top:1px solid #E3E8F0;background:#FBFCFE;display:flex;flex-direction:column;gap:8px}
.fnlc-details[hidden],.fnlc-ended[hidden]{display:none}
.fnlc-details p{margin:0;font-size:.8rem;color:#667085}
.fnlc-details-row{display:flex;gap:8px}
.fnlc-details input{flex:1;min-width:0;padding:8px 10px;border:1px solid #D0D8E4;border-radius:9px;font:inherit;font-size:.88rem}
.fnlc-details input:focus{outline:none;border-color:#FFC72C;box-shadow:0 0 0 3px rgba(255,199,44,.25)}
.fnlc-ended{padding:14px 16px;border-top:1px solid #E3E8F0;display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:.88rem;color:#667085}
.fnlc-btn{font:inherit;font-weight:700;font-size:.84rem;border-radius:9px;padding:8px 13px;border:1px solid #D0D8E4;background:#fff;color:#0B1F3A;cursor:pointer}
.fnlc-btn:hover{border-color:#0B1F3A}
.fnlc-btn-gold{background:#FFC72C;border-color:#FFC72C}
.fnlc-btn-gold:hover{background:#E0A912;border-color:#E0A912}

/* Composer */
.fnlc-form{display:flex;align-items:flex-end;gap:8px;padding:10px 12px 10px 16px;border-top:1px solid #E3E8F0;background:#fff}
.fnlc-form[hidden]{display:none}
.fnlc-form textarea{flex:1;resize:none;border:1px solid #D0D8E4;border-radius:12px;padding:10px 12px;font:inherit;font-size:.92rem;line-height:1.4;max-height:120px;background:#F8FAFC}
.fnlc-form textarea:focus{outline:none;border-color:#FFC72C;background:#fff;box-shadow:0 0 0 3px rgba(255,199,44,.25)}
.fnlc-send{width:40px;height:40px;border-radius:12px;border:0;background:#0B1F3A;color:#FFC72C;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .12s}
.fnlc-send:hover{background:#123B70}
.fnlc-foot{font-size:.7rem;color:#94A3B8;text-align:center;padding:6px 10px 10px;background:#fff}
.fnlc-foot a{color:#667085}

/* Phones: bottom sheet */
@media (max-width:480px){
  .fnlc{right:12px;bottom:12px;left:12px}
  .fnlc-launch{margin-left:auto}
  .fnlc-panel{width:100%;max-width:none;height:min(78vh,620px);border-radius:16px}
  .fnlc-m{max-width:92%}
}