We built the IT partner we always wished we had.
Senior UK engineers, 24/7 SOC, transparent contracts and vendor-neutral advice. No call-centre queues. No outsourced support. No surprises on the invoice.
An MSP / MSSP built around accountability.
Firstnet Direct was founded by senior engineers and security professionals who got tired of seeing UK businesses badly served by their IT partners — long ticket queues, finger-pointing, surprise invoices, junior support staff guessing.
We do the opposite. Every ticket lands with a senior engineer. Every contract is fixed-fee. Every recommendation is vendor-neutral. And our SOC never closes — because adversaries don’t keep office hours.
From small accountancy practices to multi-site professional services groups, our clients stay with us because we earn it — quietly, predictably, every month.
- ✓UK based, alwaysEvery engineer security-vetted, working from the UK. No offshore handoffs.
- ✓Senior on every ticketNo "Level 1 lottery". Senior engineer first, every time.
- ✓Fixed monthly invoicePredictable, all-inclusive — no per-ticket nickel-and-diming.
- ✓Vendor-neutralRecommendations driven by your needs, not vendor rebates.
Standards we hold ourselves to.
We don’t just help clients certify — we live the same standards every day.
Cyber Essentials
Annually certified. The same control set we deploy at every client.
Cyber Essentials Plus
Independently assessed — annually, no exceptions.
ISO 27001 aligned
Information Security Management System mapped to the 2022 standard.
Microsoft Partner
CSP, Modern Work and Security competencies — supplying and supporting M365 & Azure.
What we believe.
Plain English
No jargon, no FUD. We explain decisions in language the board can defend.
Speed of response
SLAs aren’t aspirations — they’re commitments. Reported monthly. Refunded if missed.
Long-term thinking
We optimise for your three-year horizon, not this quarter’s revenue.
Security by default
MFA, EDR, immutable backups — not optional add-ons. They’re in every plan.
Invest in people
Continuous training, certification and SOC playbook drills.
Be transparent
Wins and losses. SLA hits and misses. Reported monthly without spin.