Simple, fair, all-inclusive packages.
Three support tiers, priced per user + per device + per mailbox so you only pay for what you actually run. No long contracts, no surprise tickets, no offshored "L1 support".
Pay for your actual footprint — nothing more.
Every package is built from three simple components, so a 10-person office with 8 laptops and 2 servers pays a fair, transparent price — not a flat per-head fee that ignores what you really have.
Per user
Covers helpdesk capacity, Microsoft 365 administration and support for every person on the team.
Per device
£8 / device / month for RMM — monitoring, patching and proactive management of each laptop, desktop or server.
Per mailbox
MailAssure email security + Microsoft 365 Backup included as standard, protecting every mailbox.
Basic
+ £8/device/mo
- Remote support during UK business hours (08:00–18:00)
- Microsoft 365 basic tenant administration
- New user / leaver onboarding & offboarding
- Password resets, mailbox permissions, distribution groups
- Device patching and proactive monitoring
- Monthly health check report
Standard
+ £8/device/mo
- Everything in Basic, plus:
- Unlimited remote helpdesk for users and devices
- Enhanced Microsoft 365 admin: Teams, Exchange, SharePoint, licensing
- Routine tenant maintenance and security baseline
- Quarterly account review and roadmap planning
- Named account engineer who knows your business
Premium MSSP
+ £8/device/mo
- Everything in Standard, plus:
- 24/7 Security Operations Centre monitoring
- Cyber Essentials readiness assessment + renewal support
- Monthly security posture review with vCISO
- Phishing simulation programme and user awareness reporting
- Advanced Microsoft 365: mail flow, transport rules, connector management
- Best-practice security baseline maintained on your behalf
- Compliance documentation kept current per ISO 27001 / GDPR / CE+
All prices ex-VAT. Mailbox protection (MailAssure + Microsoft 365 Backup at £8/mailbox) is included as standard on every tier. One-off onboarding fee of £100. Project work £75/hour.
Build your own quote — live pricing, no waiting.
Set your user, device and mailbox counts, pick a tier, then add exactly the security, backup, Microsoft 365 licensing, servers, web hosting or business telephony you need. The price updates as you go — then save it, email it to yourself, or download a polished PDF proposal.
🧮 Open the quote builder →What’s in each tier?
A feature-by-feature comparison so there are no surprises.
| Feature | Basic | Standard | Premium MSSP |
|---|---|---|---|
| Support & helpdesk | — | — | — |
| Remote helpdesk | 2 tickets/mo | Unlimited* | 5–30 tickets/mo |
| Out-of-allocation rate | £40/ticket | £75/hr project | £75/hr project |
| Microsoft 365 administration | Basic | Enhanced | Advanced |
| Device RMM & patching (£8/device) | ✓ | ✓ | ✓ |
| Named account engineer | — | ✓ | ✓ + vCISO |
| Quarterly strategy review | — | ✓ | ✓ (monthly posture) |
| Email & data protection | — | — | — |
| MailAssure email security | ✓ | ✓ | ✓ |
| Microsoft 365 mailbox backup | ✓ | ✓ | ✓ |
| Full-tenant M365 backup | Add-on | Add-on | ✓ |
| Cyber Security (MSSP) | — | — | — |
| Managed antivirus | Add-on | Add-on | ✓ |
| SentinelOne EDR | Add-on | Add-on | ✓ |
| ThreatLocker zero-trust | Add-on | Add-on | ✓ |
| 24/7 UK SOC monitoring | — | — | ✓ |
| Phishing simulation + training | Add-on | Add-on | ✓ |
| Cyber Essentials readiness | Guidance | Guidance | Full readiness + renewal |
| Compliance documentation (ISO/CE+/GDPR) | — | — | ✓ maintained |
*Unlimited under fair-use. Every Add-on, server, Microsoft 365 licence, web hosting plan and business telephony option can be added in the quote builder.
Bolt on exactly what your business needs.
Every package can be customised. Add any of these in the quote builder:
Managed Antivirus — BitDefender
Central management with continuous monitoring and remediation.
Microsoft 365 Backup (full tenant)
Extends mailbox backup to OneDrive, SharePoint and Teams.
Usecure — Security Awareness
Phishing simulation and bite-size cyber training.
Exclaimer — Signature Management
Central, on-brand email signatures with banners.
ThreatLocker — Application Control
Zero-trust application allowlisting and ringfencing.
SentinelOne EDR
Advanced endpoint detection and response with rollback.
DNS Web Filtering
DNS-layer content filtering on and off the network.
Server monitoring
Agent-based monitoring, patching and proactive management for physical, virtual and cloud servers.
Business telephony
Cisco Webex calling, numbers, call bundles, handsets and SIP — via our Gamma partnership.
Frequently asked questions
Why per user AND per device AND per mailbox?
Because a flat per-head price is rarely fair. A team of 10 with 8 shared workstations and 2 servers has a very different footprint to a team of 10 each with a laptop, a desktop and a phone. Our model bills for exactly what we manage — so you never overpay, and we never undercharge and cut corners.
What does "unlimited" support mean on Standard?
Your team can raise as many routine support tickets as they need — we don't count them. A fair-use clause covers extreme outliers like multi-day project work, which goes on the £75/hour project rate.
What contract length do you require?
12-month rolling agreements. Add-ons can be added or removed monthly. There's a one-off onboarding fee of £100 covering documentation, agent rollout and your security baseline.
Is there a minimum number of users?
No hard minimum — the quote builder will price any size. Most of our managed customers are 5–50 users.
Can I get an exact price without talking to sales?
Yes — that's exactly what the quote builder is for. Set your numbers, pick a tier, add what you need, and get an instant figure plus a PDF proposal. No salesperson will call unless you ask in the notes.
Will you migrate us from our existing MSP?
Yes — most transitions complete inside 30 days, and migration is included on annual agreements.