Managed IT Support that just works.
Unlimited UK-based helpdesk, proactive monitoring, patching, on-site engineers and quarterly vCIO strategy — all for one fixed monthly fee.
IT that grows with you — not against you.
Most businesses outgrow their IT before they outgrow their office. We help you stay ahead of the curve.
Fast, expert helpdesk
Senior UK engineers answer the phone in seconds. No call centres, no offshored juniors, no “try restarting it”.
24/7 proactive monitoring
We catch and fix issues before users even notice — from disk space and patches to backup failures and AV alerts.
Quarterly vCIO strategy
Board-level reviews on roadmap, lifecycle, budget and risk. Make IT a strategic asset, not a cost centre.
Fixed monthly pricing
One inclusive price per user, per month. No surprise tickets, no out-of-hours fees, no nickel-and-diming.
On-site when it matters
New office moves, hardware refresh, executive support — our field engineers come to you across England, Scotland and Wales.
Vendor-neutral advice
We recommend the right tool for your business, not the one that pays the highest rebate. Independence is in our DNA.
Senior engineers on every ticket. No escalation lottery.
Traditional MSPs route every ticket through Level 1, then Level 2, then maybe Level 3. We do it differently: every ticket lands with a senior engineer first. Faster fix, fewer hand-offs, better outcomes.
- ✓Single point of contactOne named account engineer who knows your business inside out.
- ✓SLA-backed responseP1 in under 15 minutes. P2 in under 1 hour. Reported monthly.
- ✓Documented from day oneEvery system, password and process documented in IT Glue — yours to keep.
- ✓Continuous improvementWe log every recurring issue and fix the root cause — not the symptom.
What you get with Firstnet Managed IT Support
Day-to-day support
- ✓Unlimited remote helpdesk (08:00–18:00) and emergency out-of-hours
- ✓Onboarding & offboarding of staff (Microsoft 365, devices, apps)
- ✓Mobile device management with Intune
- ✓Printer, scanner and peripheral support
- ✓Application support: M365, Adobe, Sage, Xero, line-of-business apps
- ✓Asset tracking and warranty management
Proactive management
- ✓RMM monitoring of every endpoint and server
- ✓Automated Windows & third-party patching
- ✓Disk, memory, performance and event-log monitoring
- ✓Daily backup verification reports
- ✓Quarterly vCIO strategy and roadmap reviews
- ✓Annual disaster recovery test
Frequently asked questions
Is the helpdesk really unlimited?
Yes. Our plans include unlimited tickets within scope. You should never hesitate to log a ticket because of cost — that just leads to bigger problems later.
Do you support Apple Macs as well as Windows?
Yes. We fully support Windows, macOS, iOS and Android, plus Microsoft 365 and Google Workspace.
What about my line-of-business apps?
We will work with your software vendors as a single point of contact, so you’re not stuck on hold trying to translate between them and us.
How fast is onboarding?
Most clients are live within 30 days. Our structured onboarding programme covers documentation, monitoring, patching, backups, security baseline and quick wins.
Can we keep some IT in-house?
Absolutely — many of our clients have an internal IT lead. We act as their senior backstop: tooling, escalation, after-hours and holiday cover.