Request a professional service
Need an engineer, a project delivered, a penetration test, help with an incident, a website built or an expert opinion? Tell us what you need. A senior engineer reviews every request within one working day, you get an estimate to accept online, and then we book it in.
Professional services from the team that runs IT and security every day.
Alongside managed IT and security we deliver one-off and project work for businesses across Tamworth, Birmingham and the Midlands — and for partners who resell us. Pick what fits; if nothing quite does, use the form anyway and tell us.
IT engineering
Engineers on site or remote — installs, moves, fixes, projects and Microsoft 365.
IT engineer time
A qualified engineer for ad-hoc technical work: installs, fixes, moves and changes, user setups, hardware swaps, printers, Wi-Fi, anything.
Usually within 2–5 working days Request this →IT project
A planned piece of work with a start and a finish: migrations, rollouts, office moves, new sites, system replacements.
Scoped within 5 working days; delivery to the agreed plan Request this →Microsoft 365 migration & setup
Move to Microsoft 365 or put it right: mail migration, tenant build, Teams, SharePoint, security baselines, licensing.
Scoped within 5 working days Request this →Hardware supply & setup
Laptops, desktops, servers, switches, firewalls and peripherals supplied, configured and installed.
Quote within 2 working days; delivery lead times vary Request this →Network & servers
Design, build and manage the network, Wi-Fi, firewalls and servers your business runs on.
Network engineering
Design, install or fix: switching, structured cabling, Wi-Fi surveys and rollouts, firewalls, VPN and remote access, VLANs and segmentation.
Survey or scoping within 5 working days Request this →Server design, deployment & management
Physical, virtual or cloud servers designed, built, migrated and looked after — Windows Server, Hyper-V, VMware, Azure.
Design proposal within 5 working days Request this →Cyber security
Testing, response, certification and the controls that keep attackers out.
Penetration test
External, internal, web application or Wi-Fi penetration testing by qualified testers, with a clear report and remediation plan.
Scoping call within 3 working days; testing scheduled from 2 weeks Request this →Vulnerability assessment
An authenticated scan of your estate with findings prioritised and a remediation plan — lighter than a penetration test, repeatable.
Usually within 5 working days Request this →Incident response
Something is wrong now — a breach, ransomware, a compromised mailbox, a scam in progress. We contain, investigate, recover and report.
Response starts the same day Request this →Cyber Essentials / Plus certification
Get certified or re-certified: gap analysis, remediation, the self-assessment, and the Plus audit.
Gap analysis within 10 working days Request this →Security review & policy work
An independent review of your security posture, or the policies, procedures and evidence you need for ISO 27001, GDPR or a customer questionnaire.
Scoped within 5 working days Request this →Security awareness & phishing simulation
Train your people and test them: tailored sessions, usecure campaigns and simulated phishing with reporting.
Usually within 10 working days Request this →Backup & continuity
Make sure you can recover — and prove it.
Backup & disaster recovery
Design or test your backups and recovery: what is protected, how fast it comes back, and a written recovery plan you can hand to an auditor.
Scoped within 5 working days Request this →Web & hosting
Websites designed, built, cared for and hosted.
Website design & development
A new website or a rebuild: design, build, content migration, SEO basics, forms and integrations, on Fasthosts hosting.
Proposal within 5 working days Request this →Website fixes, care & hosting
Fix, update, speed up or move an existing site; care plans, domains, SSL and hosting migration.
Usually within 3 working days Request this →Consultancy & training
Strategy, roadmaps, budgets, compliance and training, from people who run this every day.
IT strategy & consultancy
Fractional IT leadership: roadmaps, budgets, supplier reviews, due diligence, compliance and board-level advice.
First session within 5 working days Request this →IT & security training
Training delivered as a service: Microsoft 365 and Teams for end users, administrator training, security awareness workshops, onboarding sessions and bespoke courses — on site or remote.
First session within 10 working days Request this →Four steps, no surprises.
- 1Tell us what you needThe form below takes two minutes. You get a reference and an acknowledgement straight away.
- 2We scope it within one working dayA senior engineer reviews it and asks anything we need to know.
- 3You get an estimate to accept onlineClear scope, what is included and excluded, how it is billed. Nothing is charged until you accept.
- 4We book it in and deliverDates and engineer confirmed by email; project paperwork signed online in your portal.
Something urgent, like a live security incident? Call 01827 218300 and we will start straight away.
Already a customer or partner? Request it from your portal and it is linked to your account automatically.
Request a service
Tell us what you need and who to talk to. We come back within one working day.
Questions people ask
How quickly will I hear back?
A senior engineer reviews every request within one working day — usually sooner. Urgent requests, especially security incidents, are picked up straight away during business hours; call us for anything live.
Do I have to be a managed customer?
No. Professional services are available to any UK business. Managed customers get contract rates and can raise requests straight from their portal; partners can raise them for their clients.
How is the work priced?
Smaller pieces of work are time and materials at our hourly or day rate, or from a prepaid time bank. Projects, testing and website builds are fixed-price against an agreed scope. The estimate says which, and nothing is charged until you accept it.
What paperwork is involved?
Our Professional Services Terms cover one-off work. Projects get a Statement of Work and an Acceptance Certificate; penetration tests get a signed scope and rules of engagement; websites get a design agreement. All of it is drafted and signed online in your portal.
Can you work out of hours?
Yes. Installs, migrations and anything disruptive are often done evenings or weekends. Say so on the form and we will quote accordingly.